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Home > Customer Service
 
Customer Service

Service Center dedicated exclusively for the Sound AMP.

 

Expert service you can trust...
with on-time delivery you need.


Our Service Center is an advanced repair center that specializes in diagnosing and repairing Micro OTE devices. Please take time to review all sections of our website. It contains a wealth of information related to proper maintenance and repair of hearing devices. Should your device need to be sent in for servicing, please download the Service Form located at the bottom of this Customer Service page.

Download the form and fill in all required information. The form will list pricing and a mailing address. If you have questions or problems with the form, feel free to call or e-mail our customer service deptartment for assistance 1-877-763-8327.

Each device sent in for servicing will be processed by a trained factory service technician in the following manner:
  • create a device history file
  • individual inspection of device
  • perform necessary repairs
  • device cleaning
  • quality assurance inspection
  • repair analysis report
  • priorty mail shipping
  • delivery confirmation 
 
For personal customer service assistance, call
1-877-763-8327.
 

Monday-Friday  9am - 5pm Central Standard Time

 
Click the icon to download the Service Form Download service form07.pdf
Please fill out the form and mail it in with your instrument repair order.